A GOOD GUIDE:
1. Speaks Loudly and Clearly2. Uses Non-Verbal Communication
a) Smiles
b) Makes eye contact
c) Uses body language
3. Acts Professionally
a) Is punctual
b) Greets tourists
c) Is courteous and attentive
d) Dresses well
4. Prepares in Advance
a) Completes a site inventory
b) Researches
c) Practices
5. Provides Necessary Information for Tourists
a) Informs visitors of the location, time, and length of tour
b) Informs visitors what they will need to bring and wear
c) Informs visitors of park rules and special considerations
6. Is a Good Naturalist
a) Uses binoculars
b) Uses field guides
c) Can identify examples of all common species in the region
d) Takes advantage of teachable moments
e) Knows the difference between a bird tour and a thematic tour
7. Knows the Audience
a) Learns about visitors between stops
b) Uses visitor and universally relevant information to make examples more personal
8. Helps the Tourists Learn by Themselves (Asks Questions)
a) Asks questions
b) Engages tourists in “Guided Discovery” (asks questions and gives hints to help tourists figure things out on their own)
9. Has a “Message” for Every Tour
a) Simple full-sentence “message”
b) Message is original
10. Prepares a Structure for Every Tour
a) Uses an introduction, stops, and a conclusion
b) Writes an outline
c) Stops exhibit attractive natural resources/appropriate examples of message
11. Has a POW at the Beginning of Every Tour
12. Makes the Tour Dynamic
a) Uses games, activities, or demonstrations
b) Uses sense activities besides vision
c) Uses natural objects or other props
13. Uses Interesting Language
a) Uses interesting language
b) Relays natural history stories appropriate to the message
14. Manages the Group
a) Makes sure everyone can see and hear well
b) Assures visitors safe passage
c) Handles unexpected situations
d) Chooses comfortable locations for stops
15. Knows First-Aid and Carries Appropriate Equipment
a) Assembles and carries a First-aid kit
b) Attends to the injured
c) Carries appropriate comfort equipment
16. Relays Accurate Information and Handles Difficult Questions
a) Relays only accurate information
b) Is honest (“I don’t know”)
c) Writes down visitor questions and follows up with answers (contact info)
d) Is able to act as a nature detective, suggesting possible answers
17. Suggests a Relevant Conservation Action
a) Illustrates environmental and conservation problems
b) Suggests an action that tourists can undertake to help protect the area
c) Helps visitors to care for the site during their visit
18. Makes Smooth Transitions Between Stops
a) Asks questions or provides an activity to maintain tourist interest between stops
b) Talks to tourists between stops
19. Evaluates the Tour
a) Asks questions at the end—conducts a “check for learning”
b) Does a self-evaluation
c) Distributes and collects a tourist survey
20. Continues to Learn and Improve the Tour
And remember: "Study languages and study your own history, geography and culture.
And smile." ,-)
Characteristics of a good tour guide (by RARE)